Vantive

As a medical logistics office, Vantive serves hospitals and offices nationwide and internationally.

The Corporate Services team at Vantive needed work to upgrade and modernize their employee requests, and transition them from a fragmented mix of email, paper forms, Excel spreadsheets, and verbal communication. Requests were easily lost, there was no visibility into status, and no way to measure performance or communicate completion to employees. The challenge was to consolidate all workplace services into a single, streamlined system that would improve both employee experience and operational performance.

Understanding the workflow and requirements

‍We spent time understanding how requests moved through the old system. Observing, listening, and asking questions helped us understand where requests were delayed or lost and where visibility was missing. This gave us a clear picture of what the team needed to operate effectively and what employees needed to feel informed and supported.

Designing the platform

We built a two-part digital solution: CS AIO, a self-service portal for employees, and CS DASH, an operations hub for the front desk team. CS AIO consolidates all workplace services into one interface, including Facility Requests, Visitor Registration, Mail/Print/Ship, Conference Room Configuration, Badge Requests, and Mother’s Room Booking. CS DASH provides real-time KPI metrics, a unified ticket queue, dedicated logs, and aging indicators so the operations team could see exactly what required attention.

Building for scale and automation

‍We built the platform on Microsoft Power Apps, Power Automate, and SharePoint to make sure it could handle everything the team needed, now and in the future.